GMM Legal - Glymis M Mackie
Email Glynis M Mackie at GMM Legal
About

About

Glynis M. Mackie
Solicitor

I trained as a Solicitor in Guildford and a leading firm in Newcastle. After qualifying in 1983 I continued to work in the City Centre before moving to a High Street firm in Gosforth. In 1990 I set up in practice on my own. Initially I worked on a small scale to fit in with family commitments but then expanded and since 2004 I have been based in my current office on Brunton Park.

Rosemary Birch
Solicitor

Rosemary is in charge of the Probate department. She did her degree at Southampton University and her Law Society Finals at Guildford Law School. She completed her training in Taunton Somerset qualifying as a solicitor in 1988. However the call of the north proved too strong and she worked for a firm in South Shields until the birth of her third child in 1998.

She still wanted to continue her career and came to work with Glynis in 2001, Rosemary works from home and so is able to combine her career with caring for her family.

Rosemary is able to deal with all sizes of estates from the simple where perhaps the executors just need a bit of guidance to the most complicated involving numerous assets and beneficiaries.

Our Complaints Policy

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure below. Making a complaint will not affect how we handle your case.

What do to if we Cannot Resolve your Complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

SOLICITORS REGULATION AUTHORITY (“SRA”)

The SRA deal with cases where firms or those the SRA regulate have breached the SRA Principles. Most of the time, complaints about solicitors are about poor service, and therefore should be sent to the Legal Ombudsman. If the Legal Ombudsman thinks your case involves a breach of the SRA Principles, they will refer your case to the SRA. Likewise, if you report a solicitor to the SRA for poor service, the SRA will refer you to the Legal Ombudsman; read the SRA Memorandum of understanding (PDF 5 pages, 143K) for more information on this arrangement. The SRA do not have the power to award compensation for poor service, or to reduce or refund your legal fees.

However, you should report the matter directly to the SRA if you think a firm or anyone regulated by the SRA has breached an SRA Principle.

You can also report a firm or someone regulated by the SRA for non-payment of professional fees (such as agent or expert fees) if

  • you have a County Court judgment in respect of the fee, and
  • the judgment relates to the practice in connection with providing a legal service.

There are some issues the SRA do not investigate. However, the SRA always consider allegations of dishonesty or discrimination.

If the SRA have closed a firm and you believe that the firm owes you money, you may be able to make a claim from the SRA Compensation Fund.

GLYNIS M MACKIE

COMPLAINTS PROCEDURE

We hope that you do not experience any problems whilst we are acting for you. However, if you do, the procedure is quite simple.

Step One – informal

If you have any concerns at all please raise them with me or the lawyer acting for you. We will be only too happy to discuss the matter with you and either explain what has happened or put it right. Please do not feel that we will be offended if you question what is going on. Our aim is to provide you with a high standard of service and if that is not happening we want to know.

Step Two – formal

If you feel that your problem has not been satisfactorily resolved informally, you should put your complaint in writing addressed to Glynis Mackie (by letter or email) and it will then be investigated and reviewed formally. You will receive a response as soon as possible and, in any event, within two weeks. We will normally be able to offer you the opportunity of a face to face discussion to try and resolve matters to your satisfaction.

Step Three

We trust that we will be able to resolve your concerns within steps one and two. However, should you still feel aggrieved the matter can then be referred to the Legal Ombudsman:
P O Box 6806
Wolverhampton,
WV1 9WJ

Tel: 0300 555 0333, Enquiries@legalombudsman.org.uk

Alternative complaints bodies such as http://www.small-claims-mediation.co.uk/ exist which are competent to deal with complaints about legal services should both you and the firm wish to use such a scheme.

Client Quotations:

Client QuoteThank you for your professional expertise, sound advice and continued support which have helped me to deal with this problem."

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